Case Study: The UPS Store

Seamless Site Management from Corporate Sites to Franchisee Microsites

Challenge

The UPS Store is the world’s largest franchisor of retail shipping, postal, printing and retail service centers maintaining over 4,700 independently owned locations. Their goal was to update their global corporate site and syndicate to franchisee microsites while providing the ability to run local marketing initiatives.

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Provide Global Website Update

Update legacy website platform without interrupting daily business operations.

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Centralized Website Management

Ability to control website content and marketing campaigns at a national and local level.

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Integrate The Digital Experience

Provide a platform to manage all business processes with one comprehensive solution

Solution

Bridgeline empowers The UPS Store to manage commerce and content at scale.

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Centralized Administration of Franchisee Microsites

Seamless management of global branding standards for corporate site and 4,000+ franchisee microsites.

Unified Commerce Solution

Attribute orders to franchise center locations with job queues and fulfillment in store.

Corporate & Franchise Intranet Portal

Facilitate internal communications, collaboration and education.

Marketing & Social Content Syndication

Replicate website updates and campaigns with distributed content and segmentation capabilities.

Results

Whether you are uploading files from the marketing help center to create banners, coupons, PDF or images, or you are creating your own - you can do it all with so much ease now than ever before. Kiran Misra - The UPS Store, Carlsbad, CA

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